Please review our FAQs and Policies
before making your purchase.
What order should the letters of my
monogram be in?
A traditional monogram is in the order First Name, Last Name, Middle/Maiden
Name. For example, Mary Ann Smith would be MSA. However, you are
welcome to put any initials in any order! Please enter the letters for your
monogram in the order they should appear, left to right.
Can I order a single letter or 2
Yes, we can make the monogram designs with a single letter and 2 initials.
When will my purse ship?
Please allow up to 2 weeks for your custom order to ship. You will get an email
with tracking information when it is on its way. Please note that we are not
responsible for shipping transit time. Transit times are provided by the
carrier, and may vary by destination - especially during peak shipping periods.
Can you add a gift note to my
Of course! We're happy to include a
hand-written gift note on Grateful stationary. Please tell us what you’d like
it to say in the comments section when you check out.
Where are you located?
Grateful ships from Apex, North
Carolina. We collect sales tax on all orders shipped to addresses in North
Can I return an item?
Because each monogram is custom
made, these personalized items are non-returnable and non-refundable. If there
is a manufacturing defect or a problem with your handbag, please contact us
within 30 days at firstname.lastname@example.org
Grateful Designs, LLC has patented this handbag design
concept under US Patent #D684371.
Grateful Designs, LLC respects your
privacy. Any and all information collected on this site will be kept strictly
confidential and will not be sold, traded, rented, or otherwise transmitted to
a third party period. When you make a purchase from our site, you provide
your name, email address, credit card information, address, phone number, and a
password. We use this information to process your orders, to keep you updated
on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption
techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current
promotions, specials and new additions to the Gratefulbags.com site. You may
unsubscribe from our newsletters by following the unsubscribe instructions in
any email you receive from us.
Terms & Conditions:
Unless otherwise specified, all materials appearing on this site, including
the text, site design, logos, graphics, icons, and images, as well as the
selection, assembly and arrangement thereof, are the sole property of Grateful
Designs, LLC, Copyright © 2012, ALL RIGHTS RESERVED. All rights not
expressly granted herein are reserved. Any unauthorized use of the materials
appearing on this site may violate copyright, trademark and other applicable
laws and could result in criminal or civil penalties.
The prices displayed at the Site are quoted in U.S. Dollars
and are valid and effective only in the United States.