> FAQ
GRATEFUL FREQUENTLY ASKED QUESTIONS

Please review our FAQs and Policies before making your purchase.


What order should the letters of my monogram be in?
A traditional monogram is in the order First Name, Last Name, Middle/Maiden Name. For example, Mary Ann Smith would be MSA. However, you are welcome to put any initials in any order! Please enter the letters for your monogram in the order they should appear, left to right.

Can I order a single letter or 2 initials?
Yes, we can make the monogram designs with a single letter and 2 initials.

When will my purse ship?
Please allow up to 2 weeks for your custom order to ship. You will get an email with tracking information when it is on its way. Please note that we are not responsible for shipping transit time. Transit times are provided by the carrier, and may vary by destination - especially during peak shipping periods.

Can you add a gift note to my purchase?
Of course! We're happy to include a hand-written gift note on Grateful stationary. Please tell us what you’d like it to say in the comments section when you check out.

Where are you located?
Grateful ships from Apex, North Carolina. We collect sales tax on all orders shipped to addresses in North Carolina.

Can I return an item?
Because each monogram is custom made, these personalized items are non-returnable and non-refundable. If there is a manufacturing defect or a problem with your handbag, please contact us within 30 days at
info@gratefulbags.com

Patent:

Grateful Designs, LLC has patented this handbag design concept under US Patent #D684371.

Privacy:
Grateful Designs, LLC respects your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, traded, rented, or otherwise transmitted to a third party period. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.


Our secure servers protect your information using advanced encryption techniques and firewall technology.


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Terms & Conditions:
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Grateful Designs, LLC, Copyright © 2012, ALL RIGHTS RESERVED. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Pricing:

The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.