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Frequently Asked Questions

What order should the letters of my monogram be in?
A traditional 3-letter monogram is in the order: First Initial, Last Initial, Middle/Maiden Initial. For example, Mary Ann Smith would be MSA.

You also have the option to choose a 2-letter block monogram which is displayed in the order: First Initial, Last Initial. For example, Mary Smith would be MS.

Whichever monogram style you choose, please enter the letters for your monogram in the order they should appear, left to right.
When will my order ship?
Please allow up to 1 week for your custom order to ship. You will receive an email with tracking information when it’s on its way.

Please note that we are not responsible for shipping transit time and that is determined by which shipping method you choose at checkout. Transit times are provided by the carrier and vary by destination - especially during peak shipping periods.
Where is Grateful located?
Grateful bags are designed by our in-house creative team, each monogram is customized and laser cut, and every order is packaged and shipped out of our Myrtle Beach, SC facility.
What is your return policy?
Since each monogram is custom made, these personalized items are non-returnable and non-refundable. If there is a manufacturing defect, please contact our friendly customer service team within 30 days at [email protected] and we will be happy to help!
Is the Grateful design concept patented?
Yes, Grateful Designs, LLC has patented this handbag design concept under US Patent #D684371.
How can I stay connect with Grateful?
The best way to learn about new releases and stay up to date on all things Grateful is to subscribe to our email list, as well as, follow us of Facebook and Instagram.
My question is not answered here. How can I reach you?
My question is not answered here. How can I reach you? Please email us at [email protected] and our friendly customer service team will get back to you as soon as possible..

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