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Frequently Asked Questions

What order should the letters of my monogram be in?
A traditional monogram is in the order First Name, Last Name, Middle/Maiden Name. For example, Mary Ann Smith would be MSA. However, you are welcome to put any initials in any order! Please enter the letters for your monogram in the order they should appear, left to right.
Can I order a single letter or 2 initials?
Yes, we can make the monogram designs with a single letter and 2 initials.
When will my purse ship?
Please allow up to 1 weeks for your custom order to ship. You will get an email with tracking information when it is on its way. Please note that we are not responsible for shipping transit time. Transit times are provided by the carrier, and may vary by destination - especially during peak shipping periods.
Where are you located?
Grateful is based out of Apex, North Carolina. We collect sales tax on all orders shipped to addresses in North Carolina.
Can I return an item?
Because each monogram is custom made, these personalized items are non-returnable and non-refundable. If there is a manufacturing defect or a problem with your handbag, please contact us within 30 days at [email protected]
Grateful Designs, LLC has patented this handbag design concept under US Patent #D684371.

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